Readiness review
Inventory business-critical workflows, reports, forms, IDOs, events, SQL, integrations, extensions, and jobs.
Service
Upgrade
SyteLine and CloudSuite Industrial upgrade planning focused on business continuity, customizations, integrations, reports, and user validation.
Perspective
An upgrade is really a business continuity project
A version change is only one part of an ERP upgrade. The larger question is whether the business can still quote, order, buy, build, ship, invoice, report, and close with confidence after the move.
Upgrade risk usually hides in the work people depend on every day: forms, IDOs, events, SQL reports, DataViews, integrations, custom applications, import/export jobs, labels, finance reports, and informal workarounds that never made it into the project plan.
A stronger upgrade approach gives the team a validation path. It identifies the workflows that matter, what must be tested, who owns each area, what issues affect go-live, and how the team will respond when something behaves differently.
How we help
We help teams plan, test, and support upgrades by focusing on the workflows, customizations, integrations, reports, and data checks that could disrupt operations.
Validation planning
Build test coverage around orders, purchasing, production, inventory, shipping, invoicing, reporting, and month-end.
Go-live support
Help users validate the new environment, triage issues, and protect the business during transition.
What upgrade planning covers
A good upgrade plan focuses on the business workflows and technical dependencies that could slow operations if they are missed.
Critical workflow testing
Document how quoting, order entry, purchasing, production, inventory, shipping, invoicing, and month-end will be validated.
Extensions and reports
Review forms, IDOs, reports, events, SQL, application logic, labels, dashboards, and custom fields before go-live.
Integration readiness
Confirm outside systems, APIs, imports, exports, EDI, scheduled jobs, and CloudConnect paths are represented in the test plan.
Data and cutover checks
Define reconciliation, security, permissions, open transaction, and reporting checks so users can trust the new environment.
Upgrade approach
- Inventory the business processes, reports, integrations, extensions, custom data, and scheduled jobs that matter.
- Build a focused validation plan around real transactions, exception paths, integrations, and month-end scenarios.
- Track issues by business impact, owner, test status, and go-live decision risk.
- Stay close during cutover and hypercare so users can resolve upgrade-related issues quickly.
Typical work
Upgrade readinessExtension reviewTest scriptsReport validationIntegration testingGo-live support